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Our Privacy Statement

At Locata.ca, we respect our customers' rights to personal privacy and security. It has always been our priority to safeguard any information provided by our customers, and we are committed to full compliance with the Privacy Laws that relate to our businesses.
Our privacy policy is based on the principles that are set out in the Canadian Federal Privacy Law and are the basis of the Privacy Laws in the provinces in which we have customers (http://www.privcom.gc.ca/)

This statement is meant to describe what types of identifiable information about our customers (“Personal Information”) we collect and use, why we do so and whether and to whom we disclose it. This statement is also meant to describe how you can contact our Privacy Officer with any inquiries or complaints, or to exercise your rights under the Privacy Laws, including your right to access and correct your Personal Information.

What Types of Personal Information Do We Collect, and Why?

When customers use our services, we ask for their name and contact information (address, telephone number and email), and information about the rental unit(s).

We also keep records of the customer's use of our services, and the handling of any customer inquiries, complaints or praise.

Our primary purpose in collecting and using Personal Information (name and contact information) is to provide our services to Locata.ca’s users.

We may also use Personal Information to inform our customers of new and services we feel may be of interest to them, or to ask their opinions. However, we will not do so at the customers' request.

Personal Information may also be used to compile marketing and other statistics for use by Locata.ca, in the aggregate, so that the customer is no longer identifiable.

We keep Personal Information for a reasonable period of time in order to fulfill our primary purpose, or in accordance with usual business practices. Personal Information may be kept longer if required or permitted by law.

Do We Disclose Personal Information?

No. We will not disclose Personal Information unless the customer authorizes us to release it, or if a release is required or permitted by law. In particular, we will never sell, lease or trade Personal Information to third parties without the customer's consent.

There may, of course, be situations in which the Privacy Laws permit us to disclose Personal Information without consent, such as compliance with a warrant, subpoena or court order.

Getting in Touch with Us

Customers who want to:

know more about our privacy policies and practices
have access to their own Personal Information
raise a concern about our collection, use or disclosure of Personal Information

are encouraged to contact our Privacy Officer.

This Policy Statement is subject to change from time to time, and should be reviewed periodically for changes.
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